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Posted by Alexis Nido-Russo on


Customer Experience, Operations & Marketing Assistant LocalEclectic.com

This is an entry level position with a fast growing Chicago-based fashion e-commerce business. We are currently seeking a multi-talented Customer Experience, Operations & Marketing Assistant. This is a part time (15-20 hours per week) hourly position with tremendous opportunity for growth. This position in based in Chicago, IL.

JOB DESCRIPTION INCLUDES BUT IS NOT LIMITED TO

  • Respond to all customer inquiries and provide exceptional customer support via email & live chat
  • Troubleshoot and address all customer-facing issues
  • Manage shipping and returns
  • Organize inventory
  • Manage social media postings for Twitter, Facebook, Instagram, and Pinterest
  • Select and edit photos to be used in social media, email newsletters and blog posts
  • Write and design weekly email newsletters
  • Add new products and update existing products on a rotating basis
  • Ideate, write and execute weekly blog posts and 5 O’CLOCK FRIDAY posts

QUALIFICATIONS

  • Obsessive attention to detail 
  • Keen eye for aesthetics
  • Ability to quickly learn new technology systems
  • Comfortable with a fast paced work environment
  • Excellent written and verbal communication skills
  • Professional, positive and courteous attitude
  • Creative problem solver
  • Interest in fashion and e-commerce
  • Willingness to go above and beyond and exceed expectations
  • Ability to work independently with self direction
  • Ability to defuse situations and solve problems for customers when needed
  • Strong computer and social media skills
  • Must be able to bend, stoop, kneel and grasp products
  • Must be able to lift up to 50 pounds
EXPECTATIONS
  • Experience with demonstrating accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality
  • Highly motivated, sets and achieves expected work pace
  • High quality effectiveness, meets & exceeds productivity standards; Completes work in a timely manner; Strives for continuous improvement.

To apply email your resume to hello@localeclectic.com and in place of a generic cover letter, answer the following questions.

  1. Select one product from Local Eclectic and re-write the product description
  2. Think of the last thing you purchased online and share a detailed account of your customer service experience and what you would have done to improve it.
  3. Take an original photo that you think we could post on our instagram and caption it.