La Kaiser Jewelry is founded by Swiss native Cindy Kaiser. She was born and raised in Zimbabwe and now lives in the windy city of Chicago. Cindy merges her background in art, fashion, design, and metal smithing with her unconventional upbringing to bring her customers something gorgeous, modern, and totally unique.
I’ve bought this necklace twice. I LOVE the necklace but the quality of the chain is not good. The first one the clasp was so flimsy it kept falling off until I lost it. I ordered a replacement because I was so sad I had lost it and the FIRST time I wore it the clasp on the front holding the pendant to the chain broke. I give up. Very disappointed because it is beautiful.
We're so sorry to hear that happened. Please reach out to email@example.com, we're happy to help with a solution!
Was broken in the box! Not even taken out. Chain is total junk, bought this as a gift for a friend for a year of quitting smoking and was beyond embarrassed when she opened it :tired_face: They said I could return it but could not repair it. It was a gift that a couple of my friends went in on and had bought matching earrings for so just returning it wasn’t really good enough. Having a jewelry shop repair, not sure why they can but this company can’t. Hoping it holds after the repair.
I'm so sorry to hear of your experience here! It looks like a member of our customer service team helped to refund the cost of your repair-as we don't provide them here at our LE offices. We will certainly pass your feedback along. Reach out to "firstname.lastname@example.org" if we can do anything further to help. XO
I’ve gotten so many compliments on this!
I got this necklace one year ago. The opal pendant is very beautiful, BUT the chain is getting black. Some green things generated at the end of the chain, so I doubt the base of this part is brass instead of the sterling silver. I am considering keeping the pendant and changing the chain.
Thanks for the great feedback Muchu! We'll pass on your experience to the designer and our buyer! xo