Born and raised in Bangkok, Thailand, Tai Rittichai’s artistic upbringing and interest in jewelry making blossomed into a full time business when she launched Tai Jewelry in 2002. Years later, Tai still devotes the same attention to detail as the day she first started. Tai is proud to employ and support some of the finest artisans in Thailand to create her line and she strives to keep the art of handcrafted jewelry alive.
The clasp was broken on one of the earrings. Its been a week since i sent it back and haven't heard a thing about my refund or a replacement. Very disappointed in my first purchase from this company.
Hi Britney! So sorry about what happened to your earrings! It looks like your return was delivered 3 days ago: https://tools.usps.com/go/TrackConfirmAction_input?origTrackNum=9202090182632253940203 Returns are processed within 7(-10 due to COVID restrictions)business days after being received to our HQ in Chicago, IL. Once your return is processed you'll be notified via email. You kind find more information about our return process on the returns page here: https://www.localeclectic.com/pages/returns-exchanges