local eclectic | FAQ

FAQ

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What are Local Eclectic's business hours?

Local Eclectic is online only so you can shop 24/7! However, we do hold regular business hours for shipping and customer service. We are closed on all major U.S. federal holidays. If you are trying to reach us outside our regular business hours or during a holiday, please know we will respond to your inquiry when we return during the business hours below. 

Monday - Friday - 9am-5pm CST 

Does Local Eclectic have a phone number?

Yes, we do! You can call us between the hours of 9am - 5pm CST at the number below. 

Toll free phone number: 888-232-8306

Does Local Eclectic have a storefront?

No, Local Eclectic does not have a physical location. We are online only but offer free shipping on orders over $150 and we always offer free returns!

When will I receive my order?

The hardest thing about online shopping is waiting for your package to be delivered. That's why we work around the clock to get your order in your hands as soon as we can! The majority of orders placed Monday-Friday will ship within 24 hours. Orders placed after 1 PM CST will be shipped on the following business day; however during high volume shipping periods, please allow up to 48 hours for your order to be processed prior to shipping. We do not ship on Saturday/Sunday, so orders placed after 1pm on Friday and throughout the weekend, will ship on the next business day. We offer free USPS ground shipping for all orders over $150. Please note that USPS tracking can take 24 hours of processing to update, 48 during high volume shipping times. 

NOTE: Any FedEx Overnight orders that are placed after 1pm CST on Friday will not be shipped until the following Monday, as we do not ship over the weekends. All orders placed at that time MUST select the FedEx Priority Overnight with Saturday Delivery option, for a Saturday delivery. 

Does Local Eclectic offer Express Shipping?

Yes! We offer Fedex 2 Day, Standard Overnight, Priority Overnight, and Priority Overnight with Saturday Delivery. Fedex Standard Overnight does not deliver on Saturdays, so if you are ordering something on a Friday and need it by the following day, you must select FedEx Priority Overnight with Saturday Delivery as your shipping method. We also offer Postmates same day delivery for those that live in Chicago!

Do you ship internationally? 

Yes, we do ship internationally! We offer international shipping through APC, which is fully tracked to the door and takes roughly 6-12 business days. APC shipping is a flat fee of $11. All international orders over $200 qualify for free APC shipping! Please allow up to two weeks for international orders to arrive. We also offer expedited shipping through DHL, and those rates are live. As all orders are coming from the US, Local Eclectic is not responsible for additional duties, taxes and VAT fees that may be required in different countries. 

Do you ship on Holidays? 

We do not ship on these Federal holidays: Martin Luther King, Jr., Presidents Day, Memorial Day, 4th of July, Labor Day, Columbus Day, Veterans Day, Thanksgiving, Christmas or New Years Day. We will get orders out the following business day! 

Has my order shipped?

Orders typically ship within 24-48 hours. During high volume holidays (Christmas, Valentine's Day, and Mother's Day) please allow 2-3 business days for your shipping confirmation. You will receive a confirmation email with tracking when your order ships. Additionally, USPS can take roughly 24 hours of processing to update tracking.

My order has shipped but the tracking information isn't updating!

Tracking typically takes between 24-48 hours to begin updating. We occasionally experience additional lags in the USPS tracking process before orders are delivered, especially during holidays or high volume holiday times. If you still aren't seeing any updates after 48 hours please contact hello@localeclectic.com.

It says my order was delivered but I didn't receive it!

We sometimes see that a package will be scanned as "delivered" though this isn't always the case. This is especially common during high volume holiday shipping seasons. We recommend allowing 24-48 hours to account for potential internal delays. Additionally we ask that you double check with neighbors, housemates or in any delivery areas around your home or porch where the package may have been left. If you still aren't able to locate your package, email us at hello@localeclectic.com  

Can I cancel/change my order?

Due to the high volume of orders and fast shipping times we cannot guarantee changes or order cancellations. Feel free to reach out to our customer experience team with the subject line "Order Change/Cancel" and we will do our best to help you! If you have questions please feel free to reach out to us via phone, or "hello@localeclectic.com". Please have your order number handy for easy processing!

 

What is Local Eclectic's return policy?

Returns are accepted within 90 days of receiving your order. You have 10 days from receiving your order to return for a full refund, and any return requests made after 10 days are eligible for store credit. Further details regarding our return policy can be found here.  We will not accept returns for items that have been mishandled, lost, heavily worn, or damaged due to user error. 

To be eligible for a return, the following must be true:

  1. Return is initiated by the customer within 10 days of delivery date.
  2. The item(s) is unworn, unaltered, and undamaged in the original packaging -- with the exception of a manufacturing defect.
  3. The item(s) is mailed back within 3 days of return authorization. 
We will not accept returns for items that have been mishandled, heavily worn or damaged due to user error. You can not return items that were purchased using store credit. 
I ordered the wrong size, can I exchange it for the correct size?

Local Eclectic does not offer direct exchanges. If you need to return an item for a different size, we will issue you a store credit once your return is received and processed. The store credit can then be used to repurchase the correct size needed at your convenience. These never expire!

Do I have to pay for the return shipping costs?

When returning an item to us for any reason, we will issue you a pre-paid return label for domestic orders so that this is never an extra expense for you. We are currently unable to process prepaid, return shipping labels for international orders via our postal couriers. 

Are sale items eligible for return?

Sale items are indeed eligible for return! We can refund or store credit the ORIGINAL amount paid for the item during the sale, if the purchase is within our 90 day returns policy.

What is my ring size?

Here's a link to a printable ring sizer that you can use to determine your ring size at home.

All of our ring sizes are in US sizing. If you are located outside the United States, use this ring size conversion chart to figure out what your size converts to in US sizing. 

How can I select a ring size when purchasing? 

Ring sizes are listed beneath each product's name and price. The smallest size we carry is a 4 and the largest size we carry is a 10. Please note that not all rings are available in this range. Currently, our designers don't offer 1/2 sizes. In stock sizes will be listed in black. If it's listed in grey, that means it's sold out!

My bracelet or ring is turning my finger green, what do I do?

Don't panic, it's totally harmless! Copper and brass react to everyone's skin differently. It could be that you have an allergy to the metal, or maybe you washed your hands with soap or slathered on lotion just before throwing on your jewels. A DIY trick for fixing the problem is to coat the inside of the piece with clear nail polish -- this creates a thin barrier between you and the metal. Alternatively, if you can't stand the sight of turning teenage mutant ninja turtle green, we're happy to offer store credit for your return within 90 days of purchase. More on copper and brass jewelry here.  

I bought an item from Local Eclectic and then the item went on sale.  Can I get a price adjustment?

No, Local Eclectic does not offer price adjustments for pieces that were not purchased during a sale period.

Do you offer warranties or repairs on fine jewelry pieces?

As we don't offer warranties, we can facilitate repairs on fine jewelry within a year of purchase. Repair fees may apply, per designer, after 90 days. 

Have a question that we didn't answer here? Email us at hello@localeclectic.com and we'll get back to you within 24 business hours. 

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