Warranty and Repair

Solid Gold Jewelry & Custom Repairs

Solid gold items are covered under our warranty for replacement or store credit in the case that one of the covered damages should occur within 365 days of purchase. If an item is available, a replacement will be issued. If an item is out of stock or discontinued, a store credit in the amount paid will be issued. Replacements issued under the warranty will be covered for store credit only in the case of damage within 365 days of replacement.

Local Eclectic will cover the repair cost for custom and made-to-order items in the case of damage within 365 days of purchase. See below for details. Local Eclectic does not offer repairs on their Family Gold, Harvest Moon or Carried Jewels items. These items may be eligible for replacement or store credit only.

The following types of damages are covered by this warranty:
  1. Stones falling out
  2. Defective/broken clasps
  3. Broken bands

The following types of damages are NOT covered as they are considered normal wear and tear:

  1. Bent bands
  2. Scratches
  3. Oxidation

Please report damages as soon as possible to support@localeclectic.com - include your order number, a photo of the damaged item and your current shipping address.

Damaged items MUST be sent into Local Eclectic for inspection prior to replacement. If the item is missing, Local Eclectic cannot offer a replacement. Please note that many of our stones are natural and may feature inclusions such as small cracks, imperfections or variations in color considered normal and not damage. Particular examples include moonstone, opals, fluorites, labradorites. See our blog for more information!

This warranty is nullified if the item has been modified by a third party.

Plated Jewelry

You may return silver, plated, vermeil or gold-filled jewelry for store credit within 90 days for any reason.

We do not offer a warranty for damages on silver, plated, vermeil or gold-filled jewelry at this time.

Repairs

Local Eclectic facilitates repairs for custom and made-to-order items as long as the item has been purchased within the last 365 days. Please contact Customer Support at https://www.localeclectic.com/pages/contact to start the repair process, and allow 6-8 weeks for the return of the item. If a repair cannot be made, Local Eclectic reserves the right to offer a store credit up to the purchase price of the item.

Replacing stones that don’t meet customer expectations or resizing a custom ring are not covered under Local Eclectic’s warranty.