FAQs

COVID 19:  Due to the COVID 19 pandemic, we want to ensure the safety of the LE team and our customers. During this time, we have made a few adjustments. Fulfillment of orders will continue, however, we will only ship on Mondays, Wednesdays, and Fridays. We expect delays on some international orders due to customs, as of now-please allow extra time for delivery. Please also allow additional processing time for returns. We truly appreciate your patience during this time and will provide updates once available.  

Click here to generate a free return label and initiate a return!

Shipping

Due to the high volume of orders and fast shipping times, we cannot guarantee changes or order cancellations. Reach out to our customer experience team via email with the subject line "Cancel/Order Change" as well as your order number and we will do our best to help you! Please note we can not make any size changes after an order has been placed.

If you have questions please feel free to reach out to us via phone, or "hello@localeclectic.com". Please have your order number handy for easy processing!

In order to ensure the safety of our LE team, our fulfillment time has been adjusted. Our order fulfillment days are now Monday, Wednesday, and Friday.  Orders placed after 1:00 PM CST will be shipped on the next business day. 

During high volume shipping periods and holidays, please allow up 48 - 72 hours for your order to be processed prior to shipping. We do not ship on Saturday/Sunday, so orders placed after 1 pm on Friday and over the weekend, will ship on the next business day.

NOTE: Any FedEx Overnight orders that are placed after 1pm CST on Friday will not be shipped until the following Monday, as we do not ship over the weekends. All orders placed at that time MUST select the FedEx Priority Overnight option, for a Saturday delivery.

You will receive a shipping confirmation email with tracking information once your order has shipped. Please note that shipping couriers need 24 hours to process an order prior to tracking, and 48 during high volume shipping times. 

NOTE: Any FedEx Overnight orders that are placed after 1pm CST on Friday will not be shipped until the following Monday, as we do not ship over the weekends. All orders placed at that time MUST select the FedEx Priority Overnight option, for a Saturday delivery. 

* Local Eclectic is NOT responsible for any lost, stolen or damaged packages once deemed "delivered" by the courier. We also are not responsible for damages or loss should the customer decide to reroute the shipment to a third party location for pick up.

Yes! We offer FedEx expedited options. FedEx Standard Overnight & FedEx 2-Day shipments do NOT deliver on Saturdays, so if you are ordering something on a Friday and need it by the weekend, you must select FedEx Priority Overnight as your shipping method. All FedEx rates are live.

We also offer USPS Priority 2-3 Business Day shipping-Please note that this is not a guaranteed, expedited service. Please see the below link to learn more about this and access a delivery map:

https://www.usps.com/priority-mail/map/

Express Shipping Arrival Days

Order Day  FedEx Overnight FedEx 2-Day USPS 2-3 Day*
Mon Tues Weds Weds/Thurs
Tues Weds Thurs Thurs/Fri
Weds Thurs Fri Fri/Sat
Thurs Fri Mon Mon/Tues
Fri Sat Tues Mon/Tues
Sat Tues Weds Weds/Thurs
Sun Tues Weds Weds/Thurs

 *USPS 2-3 Day is not Guaranteed

Yes! We ship internationally via DHL, which is fully tracked to the door and takes roughly 5-7 business days. Please note that additional time and communication with your country's custom's office may be required. Your duties and taxes will be calculated at checkout so you won’t have to pay them once the package is received in your country of origin.

We do not ship on these Federal holidays: Martin Luther King Jr., Presidents Day, Memorial Day, 4th of July, Labor Day, Columbus Day, Veterans Day, Thanksgiving, Christmas or New Years Day. We will ship those orders on the following business day!

Tracking typically takes between 24-48 hours to begin updating. We occasionally experience additional lags in the USPS tracking process before orders are delivered, especially during holidays or high volume holiday times. If you still aren't seeing any updates after 48 hours please contact hello@localeclectic.com.

We sometimes see that a package will be scanned as "delivered"  through USPS though this isn't always the case. This is especially common during high volume, holiday shipping seasons. We recommend allowing 24-48 hours to account for potential internal delays. Additionally, we ask that you double-check with neighbors, housemates, or in any delivery areas around your home or porch where the package may have been left. If you still aren't able to locate your package please reach out to us within 24-48 hours after the package is marked delivered, email us at hello@localeclectic.com. We are not responsible for lost or stolen packages through USPS.

Returns are accepted within 90 days of receiving your order. You are eligible for a refund if you reach out within 10 days after your order is delivered. Any return requests made after 10 days are eligible for store credit for up to 90 days. Further details regarding our return policy can be found here.  We will not accept returns for items that have been mishandled, lost, heavily worn, or damaged due to user error. Please do not ship returns back in letter envelopes.

To be eligible for a refund, the following must be true:

1. Return is initiated by the customer within 10 days of the delivery date.

2.The item(s) is received unworn, unaltered, and undamaged in the original packaging -- with the exception of a manufacturing defect.

3.The item(s) is mailed back within 3 days of return authorization. 

Local Eclectic is NOT responsible for any items that are late, lost, stolen, or damaged during return shipping. We cannot refund items that are lost or damaged.

Local Eclectic does not offer direct exchanges. If you need to return an item for a different size, we will issue you a store credit once your return is received and processed. The store credit can be used to repurchase the correct size needed at your convenience. Items ordered during a sale will be refunded or issued a store credit for the ORIGINAL amount paid during the sale. 

No, we will issue you a pre-paid return label for domestic orders so that this is never an extra expense for you! We are currently unable to process prepaid, return shipping labels for international orders via our postal couriers, due to customs laws and restrictions.

All items in the "Sale" section of our website are final sale and non-refundable. 

Miscellaneous

No, Local Eclectic does not offer price adjustments for pieces that were not purchased during a promotional sale period. 

Yes! We’re happy to say some of our designers are able to customize their pieces. Please visit or Custom Orders page for more information. 

Here's a link to a printable ring sizer that you can use to determine your ring size at home.

All of our ring sizes are in US sizing. If you are located outside the United States, use this ring size conversion chart to figure out what your size converts to in US sizing.

Ring sizes are listed beneath each product's name and price. The smallest size we carry is a 4 and the largest size we carry is a 10. Please note that not all rings are available in this range. 

Don't panic, it's totally harmless! Copper and brass react to everyone's skin differently. It could be that you have an allergy to the metal, or maybe you washed your hands with soap or slathered on lotion just before throwing on your jewels. A DIY trick for fixing the problem is to coat the inside of the piece with clear nail polish -- this creates a thin barrier between you and the metal. Alternatively, if you can't stand the sight of turning teenage mutant ninja turtle green, we're happy to offer store credit for your return within 90 days of purchase. More on Copper and Brass Jewelry Here.

As we don't offer warranties, we will facilitate repairs for fine jewelry items within a year of purchase. Repair fees may apply, per designer, after 90 days. 

Have a question that we didn't answer here?

Email us at hello@localeclectic.com and we'll get back to you within 24 business hours.