Policies & FAQ's
Returns, Damages, or Exchanges (Domestic US products under $400):
Click here to get your free return label or initiate a replacement
International returns: Click here for International Returns Portal
Returns or Damages on products over $400: Fill out our Contact Us Form
Holiday Policies 2024
Shipping Guidance
Please shop early and allow for extra time for your order to arrive. We anticipate that orders from Black Friday - Cyber Monday (Friday, November 29 through Monday, December 2) could take up to 5 business days to ship.
Below are current shipping cutoffs per carrier (Please note this information does not include any transit delays associated with specific locations or other carrier issues.):
USPS Standard Shipping: Orders placed by 1 pm CT on Tuesday, December 17, 2024 using USPS standard shipping option can expect their order to arrive before Christmas Day.
Fedex 2-day Shipping: Orders placed by 1 pm CT on Thursday, December 19, 2024 using Fedex 2-day Shipping can expect their order to arrive before Christmas Day.
Fedex Overnight Shipping: Orders placed by 9 am CT on Monday, December 23, 2024 using Fedex Overnight Shipping option can expect their order to arrive before Christmas Day.
International Orders: Orders placed by 9 am CT on Tuesday, December 17, 2024 can expect their order to arrive before Christmas Day.
We highly recommend that all domestic US orders be placed before December 14 with standard delivery or by December 18 with FedEx 2-day delivery and international orders be placed before December 14 for Christmas delivery. These dates are not a guarantee.
Local Eclectic is not responsible for delayed shipments, or shipments that are marked as “delivered” but not received. If you are not able to be home to receive a package, please reroute for pickup through the carrier.
Orders are not eligible to upgrade shipping after the order has been placed.
Signature Required on orders over $500
To help avoid theft and lost packages around the holiday time, we will automatically upgrade all orders over $500 to FedEx 2-day and require a signature. We are not liable for packages returned to sender if a signature is not collected or the package is delayed as a result. You may contact Fedex to schedule a pickup, if desired.
Holiday Returns
Extended returns are offered during the holiday time period. All purchases made between November 24 through December 24, 2024 may be returned through January 24, 2025. Returns must be postmarked or accepted at a Returns Bar by this date and the item must be in unworn, new, and saleable condition.
International shipping return surcharge ($25) still applies to all returned items that are not damaged/defective.
During this time period, returns to Local Eclectic may take up to 3 weeks to process. We appreciate your patience and understanding during this time.
Shipping
Changes and Cancellations
Order cancellations: Fill out the Contact Us Form and select the “I’d like to cancel my order” option. Include your order number as we cannot process a cancellation without the order number.
Please note: We cannot guarantee order cancellations because our orders are processed so quickly - we will do our best. In the event your order cannot be canceled, you can still process a return for refund upon receipt of your order.
Address changes: Fill out the Contact Us Form and select the “I’d like to change my address” option. Include your order number and your full correct shipping address.
Please note: We cannot guarantee address changes will be processed before shipping but will do our best to catch these as soon as possible. If your address change is not updated before shipping, please reach out to the carrier for support.
Order changes: We cannot edit orders once they are placed. In the case you need to remove or change an item, we will cancel the order so you can replace it with the correct items. Multiple orders cannot be combined into one shipment.
If you forgot to include a promo code that was active at the time of ordering, we will honor a refund or store credit for the discount value. Please include the discount code in your initial inquiry.
Price Adjustments
To be fair to all customers, Local Eclectic does not offer any price adjustments after an item has been purchased
Signature Required on High Value Orders
To help ensure your package arrives safely, domestic orders over $600 will be automatically upgraded to FedEx 2-day and will require a signature.
We are not responsible for packages returned to sender if a signature is not collected or if the package is delayed as a result. Please contact Fedex to schedule a pickup, if desired.
When will my order ship?
Our standard fulfillment hours are Monday through Friday 9 am - 5 pm CST. Orders are shipped within 1-2 business days unless it is a custom made-to-order item. Orders placed after 1 pm CST with expedited shipping will be fulfilled the next business day.
During high volume shipping periods and holidays, please allow additional time for your order to be processed prior to shipping.
When will I receive my order?
You will receive a shipping confirmation email with tracking information once your order has shipped.
NOTE: Any FedEx Overnight orders that are placed after 1pm CST on Friday will not be shipped until the following Monday, as we do not ship on Saturday/Sundays.
Local Eclectic is NOT responsible for any lost, stolen or damaged packages once deemed "delivered" by the courier. We also are not responsible for damages or loss should the customer decide to reroute the shipment to a third party location for pick up.
Does Local Eclectic offer Express Shipping?
Yes! We offer FedEx Priority Overnight & FedEx 2-Day shipments.
Do you ship internationally?
Yes! We ship internationally via DHL, which is fully tracked to the door and takes roughly 3-7 business days (longer during holiday time).
Additional time and communication with your country's custom's office may be required. Your duties and taxes will be calculated and included in your order cost.
Do you ship on Holidays?
We do not ship on these Federal holidays: Martin Luther King Jr., Presidents Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Columbus Day, Veterans Day, Thanksgiving, Christmas or New Years Day. We will ship those orders on the following business day!
My order has shipped but the tracking information isn't updating!
Tracking typically takes between 24-48 hours to begin updating. If you still aren't seeing any updates after 48 hours please contact us through the Contact Us Form.
It says my order was delivered but I didn't receive it!
With USPS, we sometimes see that a package will be marked as "delivered" even though this isn't always the case. This is especially common during high volume/ holiday shipping. We recommend allowing 24-48 hours to account for potential internal USPS delays.
If you have purchased Shipping Protection, please use the Contact Us Form and select “I have a question about Shipping Protection” option.
Additionally, we ask that you double-check with neighbors, housemates, or in any delivery areas around your home or porch where the package may have been left. If you still aren't able to locate your package 48 hours after the package is marked delivered, please reach out through Contact Us Form. We can help file claims with carriers but at this time we are not responsible for lost and stolen packages, unless Shipping Protection was added to the order.
Shipping Protection
How does Shipping Protection get applied to my order?
Toward the end of the checkout process, a customer is offered the option to opt out of Shipping Protection. By default, customers are opted into Shipping Protection at the checkout stage. Opting into or out of Shipping Protection is entirely optional.
How are Shipping Protection costs determined?
Shipping Protection costs to the customer are based on the value of the order.
What does Shipping Protection cover?
For customers who have Shipping Protection included in their order, packages are protected in the event of loss, theft immediately after delivery or damage in transit, regardless of shipping carrier. Items that are deemed to have been lost, stolen or damaged in transit will be eligible for a refund or a replacement, pending availability.
My package has been lost, stolen or damaged in transit. How do I use Shipping Protection?
Customers who need to utilize Shipping Protection in the event of an issue should contact our customer service team using our contact form. Below is the schedule for submitting package delivery issues:
- Issues for packages marked “delivered” must be filed after 4 days and before 30 days from the date the package was marked “delivered.
- Issues for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 days (20 for international) and within 30 days from the last checkpoint.
I need to return my order. Will Shipping Protection be refunded?
Shipping protection is not eligible for a refund once the original package has shipped.
Other Notes about Shipping Protection:
- The resolution for an issue with a package where the order contains Shipping Protection is at the sole discretion of Local Eclectic.
- Please note the online hours of our Customer Service team when submitting an issue. We aim to reply within 48 hours but cannot guarantee an immediate resolution.
- In specific situations, Local Eclectic may file a claim with the carrier directly on the customer’s behalf as a means of resolution.
Returns
Returns, Damages, or Exchanges (Domestic US products under $400):
Click here to get your free return label or initiate a replacement
Returns or Damages on products over $400: Fill out our Contact Us Form
What is Local Eclectic's return policy?
Returns are accepted within 90 days of receiving your order. You are eligible for a refund if you reach out within 14 days after your order is delivered. Any return requests made after 14 days are eligible for store credit for up to 90 days. Further details regarding our return policy can be found here. We will not accept returns for items that have been mishandled, lost, heavily worn, or damaged due to user error. Please do not ship returns back in letter envelopes.
To be eligible for a refund, the following must be true:
1. Return is initiated by the customer within 14 days of the delivery date.
2. The item(s) is received unworn, unaltered, and undamaged in the original packaging -- with the exception of a manufacturing defect.
3.The item(s) is mailed back or scanned in at a Happy Returns Bar within 3 days of return authorization.
4. The item being returned is NOT an exchange. If an item has been exchanged and you wish to return the new item, store credit will be issued.
5. Custom, OOAK (one of a kind), loose gemstones, and some sale items have different return policies and may be final sale (nonrefundable) upon order placement. If you have a question, please reach out to hello@localeclectic.com.
Local Eclectic is NOT responsible for any items that are late, lost, stolen, or damaged during return shipping. We cannot refund items that are lost or damaged.
See below for more details on International Returns!
I ordered the wrong size, can I exchange it for the correct size?
Yes! We do offer size exchanges for the same product, you will see availability through the returns portal. Exchanges are not guaranteed until you send back your items. If the item sells out before you complete your exchange you will be notified and refunded for the original purchase.
If you do not see the size you want you are eligible for a refund or store credit to purchase at your convenience.
Please note: Exchanged items will be sent to the shipping address associated with the order. If your shipping address has changed, please reach out to hello@localeclectic.com for assistance. If you wish to return your purchase following an exchange, store credit will be issued if return is completed within 90 days of the original purchase.
Do I have to pay for the return shipping costs?
No, you will be issued a prepaid return label for domestic orders through the returns portal so that this is never an extra expense for you! We are currently unable to process prepaid, return shipping labels for international orders via our postal couriers, due to customs laws and restrictions.
Additionally, you could visit any of our thousands of Return Bars to drop off your items in person and initiate your return immediately, receiving a store credit code same day and a refund to your bank in 5-7 business days. To use a Return Bar you can select that option through the portal. Click here for a full list of Return Bar locations.
Are sale items eligible for a return?
All items in the "Sale" section of our website are final sale and non-refundable. This includes our Surprise Boxes as well.
Refunds to Gift Cards
If a purchase is made using both a gift card/store credit and another payment method, the gift card card/store credit will be refunded to first
Gifting
Gift Receipts
Every shipment comes with a packing slip with the order number, the items in the shipment with no pricing. This can serve as a gift receipt for your recipient!
Gift Notes
At this time, gift notes are printed on the packing slip. We cannot accommodate requests for handwritten notes.
Gift Boxes
To minimize waste, we try to pack items in as few boxes as possible. If you need additional boxes for gifting, you can purchase boxes through this link.
E-Gift Cards
At this time, Local Eclectic offers digital gift cards only. After purchase, the digital gift card will be emailed to the purchaser. As the purchaser, you have an option to forward the email to the recipient or print out a PDF with the gift card.
International Returns
Please click here to visit our International Returns portal.
Can I make an exchange for an international order?
Local Eclectic does not offer direct exchanges. If you need to return an item for a different size or item, we will issue you a store credit once your return is received and processed. The store credit can then be used to repurchase the correct size or item needed at your convenience.
Can you provide a pre-paid shipping label for international orders?
Yes! Using our International Returns Portal, we offer an Express Pre-Paid label with DHL at a discounted rate that is deducted from your refund upon your consent.
Will my shipping be refunded for an international order?
Return shipping is not covered for international orders. Shipping and handling costs are non-refundable.
Miscellaneous
I bought an item from Local Eclectic and then the item went on sale. Can I get a price adjustment?
No, Local Eclectic does not offer price adjustments for pieces that were not purchased during a promotional sale period.
Do you offer customizations?
Local Eclectic currently allows for the customization of select items over $750 from Artemer, Charlie and Marcelle, Everett, Lindsay Lewis and Vale. Accepted customizations include ring sizes outside of what we currently offer and a change in base metal (e.g., yellow gold to white gold or platinum). Unfortunately at this time we cannot accommodate stone changes or brand new designs. To inquire about customization costs, please email us at hello@localeclectic.com with the following information:
- Name of the item or link to the item page
- Customization requested
All custom design requests will be viewed as the intellectual property of Local Eclectic and/or the designer team.
What is my ring size?
Here's a link to a printable ring sizer that you can use to determine your ring size at home. Alternatively, you can purchase our Perfect Fit Ring Sizer.
All of our ring sizes are in US sizing. If you are located outside the United States, use this ring size conversion chart to figure out what your size converts to in US sizing.
How can I select a ring size when purchasing?
Ring sizes are listed beneath each product's name and price. The smallest size we carry is a 4 and the largest size we carry is a 13. Please note that not all rings are available in this range.
My bracelet or ring is turning my skin green, what do I do?
Don't panic, it's totally harmless! Copper and brass react to everyone's skin differently. It could be that you have an allergy to the metal, or maybe you washed your hands with soap or slathered on lotion just before throwing on your jewels. A DIY trick for fixing the problem is to coat the inside of the piece with clear nail polish -- this creates a thin barrier between you and the metal. Alternatively, if you can't stand the sight of turning teenage mutant ninja turtle green, we're happy to offer store credit for your return within 90 days of purchase.More on Copper and Brass Jewelry Here.
Do you offer warranties or repairs on fine jewelry pieces?
Click here to learn more about our Warranty and Repair policy.
Have a question that we didn't answer here?
Fill out the Contact Us form and we will strive to get back to you within 24-48 business hours. Our Customer Experience team is online from Monday through Friday, 9am-5pm CT, excluding holidays.