Policies & FAQ's

Domestic US Returns Under $400: Click here to generate a free return label

International Returns: Click here for International Returns

Domestic US Returns $400 and Above: Please fill out our Contact Us form

Holiday Policies

The below policies supersede any policies or guidance we have during non-holiday.

Local Eclectic does not offer any price adjustments after an item has been purchased.

For all order cancellations, please fill out the Contact Us form and select the “I’d like to cancel my order” option. Please fill out your order number as we cannot process a cancellation without the order number. At this time, we cannot guarantee order cancellations will be processed but the sooner it is requested, the likelier we are to be able to catch it.

Address changes should also be requested using the Contact Us form, please select the “I’d like to change my address” option. Please fill out your order number, we cannot guarantee address changes will be processed but the sooner it is requested, the likelier we are to be able to catch it.

During the busy holiday season, we are unable to change orders. If you would like to change your order, please fill out the Contact Us form and request a cancellation.

Extended returns are offered during the holiday time period. All purchases made between November 24, 2021 through December 25, 2021 may be returned through the payment method until January 14, 2021. Returns must be postmarked or accepted at a Returns Bar by that date and the item must be in unworn, saleable condition. International shipping return surcharge ($25) still applies to all returned items that are not damaged/defective.

During this time, returns to Local Eclectic will take 2-3 weeks to process. We appreciate your patience and understanding on this.

Holiday Shipping

Please shop early and allow for extra time for both orders to be fulfilled and to be delivered. We are anticipating that orders from Black Friday weekend will take up to 4-5 business days to ship.

Please shop early and allow for extra time for both orders to be fulfilled and to be delivered. We are anticipating that orders from Black Friday weekend will take up to 4-5 business days to ship.

These are the current estimated days for an item to be shipped (keep in mind actual delivery timelines have not been added:

Order Date Overnight 2-4 Day Standard
Wed, 11/24/2021 Fri, 11/26 Sat, 11/27 Mon, 11/30
Thurs, 11/25/2021 Sat, 11/27 Sat, 11/27 Mon, 11/30
Fri, 11/26/2021 Mon, 11/29 Mon, 11/29 Tues, 11/30
Sat, 11/27/2021 Mon, 11/29 Mon, 11/29 Wed, 12/1
Sun, 11/28/2021 Mon, 11/29 Mon, 11/29 Thurs, 12/2
Mon, 11/29/2021 Tues, 11/30 Tues, 11/30 Sat, 12/4
Tues, 11/30/2021 Wed, 12/1 Wed, 12/1 Sat, 12/4
Wed, 12/1/2021 Thurs, 12/2 Thurs, 12/2 Mon, 12/6

All carriers will most likely see delays. The number of days Local Eclectic provides as shipping guidance is an estimate and not a guarantee.

We highly recommend that all domestic US orders be placed before December 15 (standard delivery) or December 20 (express delivery) and international orders be placed before December 7 for Christmas delivery. These dates are not a guarantee.

We are not responsible for delayed shipments, or shipments that are marked as “delivered” but not received. If you are not able to be home to receive a package, please reroute for pickup or ask a friend or family member to pick it up.

At this time, it is not possible to upgrade shipping after the order has been placed. If you need to upgrade your order, please submit a cancellation request through our contact form.

Due to theft and lost packages around the holiday time, we will automatically upgrade all orders over $400 to FedEx and require a signature.We are not liable for packages returned to sender if a signature is not collects

Gifting

Every shipment comes with a packing slip with the order number, the items in the shipment with no pricing. This can serve as a gift receipt for your recipient!

At this time, gift notes are printed on the packing slip. We cannot accommodate requests for handwritten notes.

To minimize waste, we try to pack items in as few boxes as possible. If you need additional boxes for gifting, you can purchase boxes through this link.

At this time, Local Eclectic offers digital gift cards only. After purchase, the digital gift card will be emailed to the purchaser. As the purchaser, you have an option to forward the email to the recipient or print out a PDF with the gift card.

Shipping

Due to the high volume of orders and fast shipping times, we cannot guarantee changes or order cancellations. Please fill out the contact form with “I want to cancel an order” as the action, as well as your order number, and we will do our best to help you! Please note we cannot guarantee any changes after an order has been placed as we do try to get started on fulfilling your orders right away.

We ship Monday-Friday.  Orders will usually ship within 1-2 business days unless it is a custom or made-to-order item. During the peak periods, fulfillment time may be longer as we try to keep our staff healthy and safe.

During high volume shipping periods and holidays, please allow additional time for your order to be processed prior to shipping. 

You will receive a shipping confirmation email with tracking information once your order has shipped. Please note that shipping couriers need 24-48 hours to process an order prior to tracking.

NOTE: Any FedEx Overnight orders that are placed after 1pm CST on Friday  will not be shipped until the following Monday, as we do not ship on Saturday/Sundays. 

* Local Eclectic is NOT responsible for any lost, stolen or damaged packages once deemed "delivered" by the courier. We also are not responsible for damages or loss should the customer decide to reroute the shipment to a third party location for pick up.

Yes! We offer FedEx expedited options. FedEx Standard Overnight & FedEx 2-Day shipments do NOT deliver on Saturdays, so if you are ordering something on a Friday and need it by the weekend, you must select FedEx Priority Overnight (before 1pm CST) as your shipping method.

Express Shipping Arrival Days

Order Day  FedEx Overnight FedEx 2-Day USPS 2-3 Day*
Mon Tues Weds Weds/Thurs
Tues Weds Thurs Thurs/Fri
Weds Thurs Fri Fri/Sat
Thurs Fri Mon Mon/Tues
Fri Sat Tues Mon/Tues
Sat Tues Weds Weds/Thurs
Sun Tues Weds Weds/Thurs

 *USPS 2-3 Day is not Guaranteed

Yes! We ship internationally via DHL, which is fully tracked to the door and takes roughly 3-7 business days (longer during holiday time). Please note that additional time and communication with your country's custom's office may be required. Your duties and taxes will be calculated at checkout so you will have the option to pay on checkout or upon delivery. 

If you’re shopping on the app you won’t have this shipping option. We advise all international customers to shop on the website not through the app. At this time we are unable to ship to Kuwait, Mexico, and Qatar.

We do not ship on these Federal holidays: Martin Luther King Jr., Presidents Day, Memorial Day, 4th of July, Labor Day, Columbus Day, Veterans Day, Thanksgiving, Christmas or New Years Day. We will ship those orders on the following business day! 

Tracking typically takes between 24-48 hours to begin updating. We occasionally experience additional lags in the USPS tracking process before orders are delivered, especially during holidays or high volume holiday times. If you still aren't seeing any updates after 48 hours please contact hello@localeclectic.com.

We sometimes see that a package will be scanned as "delivered"  through USPS though this isn't always the case. This is especially common during high volume, holiday shipping seasons. We recommend allowing 24-48 hours to account for potential internal delays. Additionally, we ask that you double-check with neighbors, housemates, or in any delivery areas around your home or porch where the package may have been left. If you still aren't able to locate your package please reach out to us within 24-48 hours after the package is marked delivered, email us at hello@localeclectic.com. We are not responsible for lost or stolen packages through USPS.

Returns are accepted within 90 days of receiving your order. You are eligible for a refund if you reach out within 14 days after your order is delivered. Any return requests made after 14 days are eligible for store credit for up to 90 days. Further details regarding our return policy can be found here.  We will not accept returns for items that have been mishandled, lost, heavily worn, or damaged due to user error. Please do not ship returns back in letter envelopes.

To be eligible for a refund, the following must be true:

1. Return is initiated by the customer within 14 days of the delivery date.

2.The item(s) is received unworn, unaltered, and undamaged in the original packaging -- with the exception of a manufacturing defect.

3.The item(s) is mailed back within 3 days of return authorization. 

Local Eclectic is NOT responsible for any items that are late, lost, stolen, or damaged during return shipping. We cannot refund items that are lost or damaged.

See below for more details on International Returns!

Yes! We do offer size exchanges for the same product, you will see availability through the returns portal. Exchanges are not guaranteed until you send back your items. If the item sells out before you complete your exchange you will be notified and refunded for the original purchase. 

If you do not see the size you want you are eligible for a refund or store credit to purchase at your convenience. 

Please note: Exchanged items will be sent to the shipping address associated with the order. If your shipping address has changed, please reach out to hello@localeclectic.com for assistance.

No, you will be issued a prepaid return label for domestic orders through the returns portal so that this is never an extra expense for you! We are currently unable to process prepaid, return shipping labels for international orders via our postal couriers, due to customs laws and restrictions.

Additionally, you could visit any of our thousands of Return Bars to drop off your items in person and initiate your return immediately, receiving a store credit code same day and a refund to your bank in 5-7 business days.  To use a Return Bar you can select that option through the portal. Click here for a full list of Return Bar locations.

All items in the "Sale" section of our website are final sale and non-refundable. This includes our Surprise Boxes as well.

If a purchase is made using both a gift card/store credit and another payment method, the gift card card/store credit will be refunded to first

Local Eclectic does not offer direct exchanges. If you need to return an item for a different size or item, we will issue you a store credit once your return is received and processed. The store credit can then be used to repurchase the correct size or item needed at your convenience.

Yes! Using our International Returns Portal, we offer an Express Pre-Paid label with DHL at a discounted rate that is deducted from your refund upon your consent.

Return shipping is not covered for international orders. Shipping and handling costs are non-refundable.

Miscellaneous

No, Local Eclectic does not offer price adjustments for pieces that were not purchased during a promotional sale period. 

Local Eclectic currently allows for the customization of select items over $750 from Artemer, Charlie and Marcelle, Everett, Lindsay Lewis and Vale. Accepted customizations include ring sizes outside of what we currently offer and a change in base metal (e.g., yellow gold to white gold or platinum). Unfortunately at this time we cannot accommodate stone changes or brand new designs. To inquire about customization costs, please email us at hello@localeclectic.com with the following information:

- Name of the item or link to the item page
- Customization requested

All custom design requests will be viewed as the intellectual property of Local Eclectic and/or the designer team.

Here's a link to a printable ring sizer that you can use to determine your ring size at home. Alternatively, you can purchase our Perfect Fit Ring Sizer.

All of our ring sizes are in US sizing. If you are located outside the United States, use this ring size conversion chart to figure out what your size converts to in US sizing.

Ring sizes are listed beneath each product's name and price. The smallest size we carry is a 4 and the largest size we carry is a 13. Please note that not all rings are available in this range. 

Don't panic, it's totally harmless! Copper and brass react to everyone's skin differently. It could be that you have an allergy to the metal, or maybe you washed your hands with soap or slathered on lotion just before throwing on your jewels. A DIY trick for fixing the problem is to coat the inside of the piece with clear nail polish -- this creates a thin barrier between you and the metal. Alternatively, if you can't stand the sight of turning teenage mutant ninja turtle green, we're happy to offer store credit for your return within 90 days of purchase. More on Copper and Brass Jewelry Here.

Click here to learn more about our Warranty and Repair policy.

Have a question that we didn't answer here?

Fill out the Contact Us form and we will strive to get back to you within 24-48 business hours. Our Customer Experience team is online from Monday through Friday, 9am-5pm CT, excluding holidays.