Returns & Exchanges
Click here to generate a free return label and initiate a return for domestic orders!
We stand behind every product that we sell. If you aren't 100% satisfied, we're here to help! We try to make the return process as painless as possible.
How do I initiate a return?
Please follow the return link to generate a free pre-paid return label. If this is an international return or the original order is over $400.00, please reach out to our Customer Experience team for assistance at hello@localeclectic.com
How will I know when you have received my return yet?
You will receive an email confirmation from Local Eclectic once your refund or store credit has been processed.
To track your return back to our office, notate the tracking number on the label and enter it in the USPS tracking page: https://tools.usps.com/go/TrackConfirmAction_input
I received a Local Eclectic Item as a gift, can I return/exchange it for something else?
Yes! Please reach out to us athello@localeclectic.comand we’ll be happy to help with the return process.
Does Local Eclectic offer a warranty or repairs?
As we don't offer warranties, we will facilitate repairs on fine jewelry within a year of purchase.
Refunds
Returns initiated within 14 days after delivery are eligible for a refund.
What if I’m past the 14-day refund policy?
Returns initiated after 14 days and within 90 days are eligible for store credit.
When will I receive my refund?
Returns are typically processed within 7-10 business days after being received to our HQ in Chicago, IL.
Will my shipping be refunded?
We regret that we are unable to refund your original shipping charges, if applicable unless the return was a result of our error.
Store Credit
Returns initiated within 90 days after delivery are eligible for store credit.
How will I receive my store credit?
You’ll receive an email confirmation with your store credit code once the return is processed.
When will I receive my store credit?
Returns are processed within 7-10 business days after being received to our HQ in Chicago, IL.
Does store credit expire?
No! Feel free to take your time shopping with your credit.
Exchanges
We offer size exchanges for the same product within 14 days of receipt, you will see availability through the returns portal. Exchanges are not guaranteed until you send back your items. If the item sells out before you complete your exchange you will be notified and refunded for the original purchase.
If you do not see the size you want you are eligible for a refund or store credit to purchase at your convenience.
Please note: Exchanged items will be sent to the shipping address associated with the order. If your shipping address has changed, please reach out to hello@localeclectic.com for assistance.
Do I have to pay for shipping on my new order?
Yes, shipping will have to be paid on any new orders placed for size changes or other preferential reasons. Domestic orders over $150.00 USD receive free standard shipping as well as international orders over $200.00 USD.
I purchased during the sale, I need a different size can you honor the sale price?
If completing a direct exchange, your purchase price will be honored, if you’re looking for a different item, the sale price is only honored on pieces purchased during the sales period. New orders placed outside the sale period will be at the current retail price.
International Returns
Click here to visit the international orders returns portal.
You must initiate a return within 14 days of the delivery date to be eligible for a refund for the cost of the item(s). Any time after the 14 days and within 90 days, you will receive a store credit for the cost of the item(s).
Can I make an exchange for international orders?
Local Eclectic does not offer direct exchanges. If you need to return an item for a different size or item, we will issue you a store credit once your return is received and processed. The store credit can then be used to repurchase the correct size or item needed at your convenience.
Can you provide a pre-paid shipping label for international orders?
Yes! Using our International Returns Portal, we offer an Express Pre-Paid label with DHL at a discounted rate that is deducted from your refund upon your consent.
Will my shipping be refunded for an international order?
Return shipping is not covered for international orders. Shipping and handling costs are non-refundable.