What is Local Eclectic's return policy?
We stand behind every product that we sell. If you aren't 100% satisfied, we're here to help! We try to make the return & exchange process as painless as possible. Local Eclectic accepts returns on regular priced items that meet the following requirements:
What is Local Eclectic's exchange policy?
You have up to 90 days to request and return an exchange. You can either exchange your item for a different size of the same item you originally purchased or you can request a store credit. Exchanges are shipped as soon as possible following receipt of your original order. If you are attempting to exchange an item for a size that we no longer have in stock, we will issue you a store credit. You can only exchange an item for the same item, we do not exchange for a different item.
We will not accept exchanges for items that have been miss handled, heavily worn or damaged due to user error. If the item is damaged during the return shipment we are not responsible and can not provide a return or exchange.
You can not exchange items that were purchased with store credit or an exchange.
All sale items are final sale and not eligible for return.
How long does it take to process an exchange or return?
Returns and exchanges are processed the same day that they are received to our HQ in Chicago, IL. Exchanges typically ship within 3-4 business days and refunds are issued immediately. Your bank or credit card provider can take up to 7-10 business days to issue the funds back to your account. For more information on when you can expect to see the funds back on your account, contact you bank or credit card provider.
You will receive an email confirmation from Local Eclectic once your return or exchange has been processed.
Please note that return shipping is not covered for international orders, and that shipping and handling costs are non-refundable. Domestic orders must utilize Local Eclectic issued return labels.
To initiate an exchange or return, email us at Hello@LocalEclectic.com