Returns & Exchanges
Click here to generate a free return label and initiate a return for domestic orders!
How do I initiate a return?
Please follow the return link to generate a pre-paid return label for domestic orders. The cost of the shipping label will be deducted from your refund or store credit. If your original order included our package insurance, your return shipping is free.
How will I know when you have received my return yet?
You will receive an email confirmation from Local Eclectic once your refund or store credit has been processed.
I received a Local Eclectic Item as a gift, can I return/exchange it for something else?
Yes! Please use the link to create a return label and click the Start a return or claim for a gift link to enter your shipping address and information.
Refunds
Returns initiated within 14 days after delivery are eligible for a refund.
What if I’m past the 14-day refund policy?
Returns initiated after 14 days and within 90 days are eligible for store credit.
When will I receive my refund?
Returns are typically processed within 7-10 business days after being received to our HQ in Chicago, IL.
Will my shipping be refunded?
We regret that we are unable to refund your original shipping charges, if applicable unless the return was a result of our error.
Store Credit
Returns initiated within 90 days after delivery are eligible for store credit.
How will I receive my store credit?
You’ll receive an email confirmation with your store credit code once the return is processed.
When will I receive my store credit?
Returns are processed within 7-10 business days after being received to our HQ in Chicago, IL.
Does store credit expire?
No! Feel free to take your time shopping with your credit.
Exchanges
We offer size exchanges for the same or new products within 90 days of receipt, you will see availability through the returns portal. Exchanges are not guaranteed until you send back your items.
Do I have to pay for shipping on my new order?
Yes, shipping will have to be paid on exchange orders.
I purchased during the sale, I need a different size can you honor the sale price?
If completing a direct exchange, your purchase price will be honored, if you’re looking for a different item, the sale price is only honored on pieces purchased during the sales period. New orders placed outside the sale period will be at the current retail price.
International Returns
Click here to visit the international orders returns portal.
You must initiate a return within 14 days of the delivery date to be eligible for a refund for the cost of the item(s). Any time after the 14 days and within 90 days, you will receive a store credit for the cost of the item(s).
Can I make an exchange for international orders?
Local Eclectic does not offer direct exchanges. If you need to return an item for a different size or item, we will issue you a store credit once your return is received and processed. The store credit can then be used to repurchase the correct size or item needed at your convenience.
Can you provide a pre-paid shipping label for international orders?
Yes! Using our International Returns Portal, we offer an Express Pre-Paid label with DHL at a discounted rate that is deducted from your refund upon your consent.
Will my shipping be refunded for an international order?
Return shipping is not covered for international orders. Duties and taxes are non-refundable.